GasCare: Powering Growth with AI

"AI really is the future. We have all Elyos AI Agents live across our business and are growing quicker than ever." - Carl, GasCare CEO

Company: GasCare Group‍

Industry: Home Services: Gas, Electric and Cleaning‍

Systems: Commusoft‍

Implementation Date: January 2025‍

Monthly Call Volume: approx 3,000 calls including inbound and outbound

Gas Care implemented Elyos AI agents in January 2025.  The main objective originally was to automate out-of-hours call handling, since then, the team has expanded into appointment reminders, scheduling AI assistant for services and launched a full time Daytime CSR.

GasCare and Elyos AI overview

Gas Care provides gas installation, maintenance, and emergency services across the Manchester region. 

Managing Director, CEO, Carl Enser runs the business with Operations Director, and brother Craig Enser. The company operates with a team of qualified gas engineers serving both commercial and residential customers but with big ambitions, they have already started expanding Gas.Care Group, running Hey Electrics (the electric division) and Freshio (cleaning). 

Elyos AI and GasCare team kicked off working together with a trip up to Macclesfield in January 2025.  Operations Manager, Louise Hardiman led the charge implementing Elyos AI Agents across the business.

"AI really is the future. We have all Elyos AI Agents live across our business and are growing quicker than ever."
Carl, GasCare CEO

Before Elyos AI

Prior to working with Elyos AI, Gas Care was a well run and growing business but still faced operational inefficiencies:

  • Missed revenue opportunities: >30% of potential bookings lost due to unanswered calls during peak periods
  • No access rates and resource misallocation: Qualified gas engineers spending significant time on admin or even worse, turning up to properties and not being able to complete the job
  • Manual process to book jobs in: hours spent doing outbound calls for service reminders
  • After-hours service gaps: Limited emergency response capability outside business hours

With Elyos AI

Operational Impact:

  • 30% reduction in administrative workload, giving the team the ability to focus on higher revenue generating tasks, such as landlord and commercial sales
  • >40% reduction in no access rates as a result of the appointment reminder agent
  • 100% increase in out-of-hours job bookings; previously these calls were missed entirely

Implementation with Elyos AI

Phase 1: Out-of-hours AI Agent

  • Out-of-hours emergency call handling, the first agent live was named ‘Kate’ 
  • Intelligent triage to help diagnose urgent vs. routine requests
  • Automated engineer dispatch with a warm transfer and WhatsApp alerts for the management team
  • Complete integration with Commusoft to book jobs out of hours

Phase 2: Appointment Reminder AI Agent

  • Automated customer contact 24 hours prior to scheduled appointments
  • Real-time appointment confirmation and rescheduling directly in Commusoft

Phase 3: Daytime CSR

  • After the implementation of out-of-hours and appointment reminder AI Agent, the team decided to launch a full time daytime CSR
  • Supporting the current helpdesk by answering general enquiries, booking and rescheduling jobs and transferring when needed

Key Success Factors

  1. Quick Integration: No disruption to existing workflows with a direct Commusoft integration
  2. Industry-Specific Intelligence: Elyos AI Agents are trained on gas service terminology and emergency protocols, making sure GasCare’s customers are well looked after
  3. Team work: Two-week deployment timeline with a dedicated team from Elyos visiting the GasCare offices up in Macclesfield and working alongside Louise and team to get live on time.

Plans for the future at GasCare

Gas Care is growing rapidly and will continue to scale Elyos AI Agents to support this growth. Stay tuned!